Automotive Service Consultant
Company: Plaza Tire Service
Location: Evansville
Posted on: October 14, 2024
Job Description:
Overview: Join the winning team at Plaza Tire Service! In
business since 1963, Plaza Tire Service has 75 locations across
Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing
business and a leader in our industry. -Plaza Tire Service is big
enough for you to make a career and small enough to care that you
do. -The Service Advisor is responsible for selling and promoting
all products and services offered by Plaza Tire by following the
company's store standards and expectations. They help manage the
team and workflow in the shop, and are the manager on duty when the
store manager is out. - -COMPENSATION: $40,000-$55,000/yr - to
include hourly plus commission - -Principal Duties and
Responsibilities:
- Promptly greet customers in a professional and courteous manner
both in person and on the telephone using the Company's
standardized customer service techniques.
- Listen to and thoroughly document customer's concerns; inspect
vehicle and refer to service history to accurately identify and
verify customer's service needs.
- Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the
Automotive Technician to the customer so that they can make an
informed decision. Properly document all recommendations in
customer file.
- Promote the sales of appropriate services, parts, and
accessories by demonstrating an understanding of the product and
associated service requirements.
- Provide customer with an accurate quote that includes cost and
time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of
their services.
- Follow proper procedures when cashing out a customer's ticket
to include a review of the completed multi-point inspection and
explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls
to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for
individual customers
- Other duties as assignedQualifications:
- High School Diploma or equivalent
- Prior experience as a Service Advisor is helpful, but not
required
- Prior experience in sales, customer service or an automotive
related field
- Professional appearance and proven ability to work in a process
driven environment
- Possess valid driver's license
- Ability to work a minimum of five days per week, including
Saturday'sBenefits:
- Competitive Bi-Weekly Pay
- Tuition Reimbursement, up to $3,000 annually
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance (Effective 1st of the
Month after Hire)
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family
Vehicles
- Opportunity for Advancement!Sun Auto Tire & Service provides
equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Plaza Tire Service, Owensboro , Automotive Service Consultant, Professions , Evansville, Kentucky
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