Service Supervisor
Company: Sysco
Location: Clarksville
Posted on: October 22, 2024
Job Description:
JOB SUMMARYThis is an Operations position responsible for
supervising and directing the activities associated with delivery.
Responsibilities include but are not limited to, collaborative
direction to delivery supervisory staff, specific direction to
drivers, routing, safety, and compliance.RESPONSIBILITIES
- Supervises the daily work and safety of delivery associates,
including adherence to standard operating procedures, adherence to
planned routes, and providing safe and efficient customer
service.
- Analyzes live and historical data to ensure accuracy for
maintaining optimal delivery plans and on-time customer
service.
- Supervises labor hours and directs labor activities to stay
within budget.
- Recommends work schedules including stop changes,
classification changes, customer open/close times, window
expectations and provides to the appropriate person for necessary
changes.
- Supervises the proper selection utilization of company assets
in support of the delivery department.
- Coordinates required repairs with proper departments as
necessary.
- Reviews delivery productivity reporting to the appropriate
supervisor for review and determination.
- Suggests efficiency ideas, cost reduction measures and assist
with implementation of delivery changes.
- Interprets, trains and consistently applies company policies,
protocols and procedures including but not limited to food safety,
DOT (department of transportation), record keeping, performance
expectations, and safe work methods, etc.
- Communicates with Sales Management and Marketing Associates via
email and maintains current communications board data to
collaboratively resolve any customer or delivery opportunities or
issues.
- Communicates proactively with drivers and directs activities to
ensure successful adherence to daily delivery schedules and
departmental performance goals and overtime objectives.
- Coordinates efforts with Transportation Road Supervisors and
with Safety Trainer to insure consistent training, conducting
associate observations, updating preferred work methods, timely
accident investigations to determine root causes, and routine
safety inspections. Makes recommendations for disciplinary action
and/or behavior modification where required based on a consistent
review of performance data metrics.
- Ability to keyboard proficiently.
- Utilize canned reporting.
- Create specific ad hoc reports to identify areas for
improvements.
- Proficient in Microsoft Office suite including Excel, Word,
PowerPoint as well as numerous variants.Education
- High school diploma or general education degree (GED)
- Two or four-year college degree in Business Management, Supply
Chain Management or similar major preferred.Experience
- One to three years related experience and/or training; or
equivalent combination of education and related
experience.Professional Skills
- Ability to successfully engage and lead individual and team
discussions and meetings.
- Capable of working with peers and associates from other
departments, operating companies and Corporate in a proactive and
constructive manner.
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists.
- Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
- Working knowledge of Federal Motor Carrier Safety
Regulations.
- Ability to apply all relevant policies in a consistent, timely
and objective manner.
- Ability to work in a disciplined manner and capable of
following established procedures, practices and comply with local,
state and federal regulations.
- Ability to manage the pressures and stress associated with a
deadline-oriented atmosphere and customer service issues.
- Demonstrates skill in making independent decisions in support
of company policies and procedures in a timely manner.
- Ability to read, analyze and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations.
- Ability to write reports, business correspondence, and
procedure manuals.
- Ability to effectively present information and respond to
questions from groups of managers, clients, customers, and the
general public.
- Demonstrate knowledge of Spreadsheet software and Word
Processing software, and ability to learn Sysco technology software
and programs.
- Must have excellent computer skills.
- Ability to read, comprehend, write and speak English.
- Ability to add, subtract, multiply, and divide into all units
of measure, using whole numbers, common fractions, and
decimals.Certificates, Licenses, and Registrations
- Complete a Sysco approved a defensive driving program
- HazMat certification preferred.Physical Demands
- While performing the duties of this job, the employee is
regularly required to sit, stand, walk and use hands and fingers to
operate a computer keyboard, mouse, and telephone to talk and
hear.
- The employee is frequently required to sit and reach with hands
and arms.
- The employee must occasionally lift and/or move up to 20
pounds.
Keywords: Sysco, Owensboro , Service Supervisor, Other , Clarksville, Kentucky
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